Dear guests!

Our goal is to ensure your pleasant rest and to avoid possible misunderstandings, so we would like you to familiarize yourself with our policy!

1. Before arrival, the guest must hand over his personal documents (passport or identity card, residential address) for data collection and the full amount to be paid to the accommodation provider. Our guests can only check-in to the rooms after paying the full booking fee!
2. Data collection takes place online; the accommodation provider sends the guest the online platform for the reservation by e-mail.
3. The full booking fee refers to the pre-booked days. Should the guests decide to end their stay early, a refund is not guaranteed.
4. The apartment will be at the guest disposal to enter from 14:00. We kindly ask every guest that should you arrive later than 20:00, please inform us in advance as our check-in is between 14:00-20:00. Should we receive no notification in advance, we may not be able to accommodate the late arrival.
5. We always ask our guests to complete the online check-in (data collection) before their arrival, the latest 19:00.
6. When guests arrive, they can collect keys from a contactless key safe installed at the gate. The key safe is equipped with a code and the number of the apartment. After the preliminary data collection, the guests will receive the codes for the key safe.
7. We kindly ask our guests to complete the preliminary data collection (see point 1) no later than 1 day before their arrival to avoid unnecessary waiting. Should it be completed at arrival, please kindly note that processing the docuements may take up to 30-60 minutes.
8. Upon request, we are available on spot at the time of arrival, departure.
9. In case the departure happens after 10:00 o’clock, we will surcharge 30 € per every starting hour. After 13:00, the full daily price will be charged.
10. Upon arrival, The guests will receive an entrance key and a room key on the keychain so that they can move around freely. On the day of departure, please return the keys to the key safe.
11. Guests are provided with clean and tidy apartments, should guests notice something out of standard with the cleanliness, please contact us within the first 12 hours. We cannot accept subsequent complaints. We only perform cleaning on special request during the stay. Daily Cleaning is available upon request. For longer stays than 7 days, weekly cleaning is mandatory (towel and bedding changes included), please contact us for appointment.
12. Visitors are prohibited! The apartment may be occupied by the clients who are registered in the operator’s online platform and no unauthorized personel is allowed to enter the property.
13. In consideration of the silence order and our other guests, please refrain from all kinds of noisy activities between 22:00 and 06:00 o’clock!
14. Smoking is prohibited in the apartment (applies to all types of cigarettes and other smoke-producing devices!), it is only allowed in the yard. Please dispose any remains of the cigarettes in the ashtrays reserved for this purpose!
15. The accommodation cannot host / accept animals!
16. We are not responsible for personal items left in the rooms!
17. The guest is responsible for his own behaviour in and around the accommodation and bears the consequences of any accident.
18. Please respect the rules, protect the accommodation’s furnishings and do not take them out of the room (e.g. towels, pillows, blankets, glasses, plates, etc.)!
19. When leaving the apartment, please turn off the water and electricity, close the window and lock the door!
20. We reserve the right to select our clientele. We do not accept guests who are drunk or aggressive!
21. The owner has the right to cancel the accommodation if the guest does not comply with the house rules and if he disturbs the peace.
22. In case of violation of the policy, the accommodation may be cancelled. In this case, we are unable to reimburse the guest for any remaining days.
23. By using the accommodation, it goes without saying that the guest has read, understood and accepted the contents of the policy.
24. 0-24 hr tel. on-call service (Dominik, +36/70-459-9919)

We wish you a pleasant stay and good rest!

Maláta Homes Team